Last updated: 20th of June 2026.
About these terms
These terms explain how this website may be used. They do not replace any counselling agreement, supervision agreement, consultation agreement, or contract agreed directly with Louder Than Words.
Website information
The content on this website is for general information only. It is not crisis support, medical advice, diagnosis, or a substitute for personalised professional support.
Emergency and crisis support
Louder Than Words is not an emergency or crisis service. If you or someone else is at immediate risk, call emergency services. If you need urgent mental health support, contact your GP, NHS 111, your local crisis team, Samaritans, or another appropriate crisis service.
Availability of services
Information about services may change. Availability, suitability, fees, locations, and online access will be confirmed directly with you before work begins.
Emails and contact
You are welcome to contact us by email or phone. We aim to respond as soon as reasonably possible, but cannot guarantee immediate replies. Please do not use email for urgent or emergency situations.
External links
This website may link to third-party websites or social media pages. We are not responsible for the content, privacy practices, or availability of external sites.
Intellectual property
Unless otherwise stated, the text, design, graphics, images, branding, and other materials on this site belong to Louder Than Words or are used with permission. Please do not copy or reuse them without permission.
Acceptable use
Please do not misuse this website, attempt to interfere with its security, copy content without permission, or use it in a way that causes harm or disruption.
Limitation of liability
We aim to keep information accurate and up to date, but we cannot guarantee the website will always be error-free or available. Nothing in these terms excludes liability where it would be unlawful to do so.